1. Information We Collect

1.1 Account Information

• Email address
• Company name
• Billing information (processed by Stripe, we never see your card number)
• Phone number (optional)

1.2 Call Data

• Call metadata (duration, timestamp, phone numbers)
• Temporary audio for translation (deleted after processing)
• Translation logs (if you enable them)
• Usage statistics (minutes used, languages translated)

1.3 What We DON'T Collect

• ❌ Call recordings (unless you explicitly enable it)
• ❌ Customer personal information from calls
• ❌ Credit card numbers
• ❌ Social security numbers
• ❌ Unnecessary personal data

2. How We Use Your Information

3. Data Security

4. Your Rights

You Can Always:

• ✅ Access all your data (Dashboard → Privacy → Export)
• ✅ Delete your account and all data (instant)
• ✅ Opt-out of all marketing (one click)
• ✅ Request data portability (48 hour delivery)
• ✅ Correct any information (self-service)
• ✅ Restrict processing (granular controls)

For EU Residents (GDPR):

You have additional rights including the right to object, right to be forgotten, and right to data portability. Email gdpr@translatecalls.ai for any requests.

For California Residents (CCPA):

You have the right to know what personal information we collect, request deletion, and opt-out of any sale (which we don't do anyway). Email ccpa@translatecalls.ai.

5. Third-Party Services

We use these trusted partners:

• Stripe: Payment processing (PCI compliant)
• Azure: Translation services (data deleted after processing)
• AWS: Infrastructure (SOC 2 certified)
• Twilio: Telephony (HIPAA compliant)
• Datadog: Monitoring (no PII shared)

6. Cookies & Tracking

We use minimal cookies:

• Essential: Login session (required)
• Analytics: Anonymous usage stats (optional)
• Preferences: Your settings (optional)

No tracking pixels. No Facebook pixel. No retargeting. No BS.

7. Data Breach Protocol

In the unlikely event of a breach:

1. We'll notify you within 24 hours
2. We'll provide full details of what was affected
3. We'll offer free credit monitoring if needed
4. We'll be transparent about our response

8. Contact Our Privacy Team

Privacy Officer: privacy@translatecalls.ai

Data Requests: data@translatecalls.ai

GDPR Inquiries: gdpr@translatecalls.ai

Response Time: Within 48 hours

Common Questions & Instant Answers

🚀 Getting Started

• How do I install in GHL? → Marketplace → Search "TranslateCalls" → Install → Done (47 seconds)
• Which languages work? → All 127 major languages. Spanish, Mandarin, Arabic, Hindi, etc.
• Do I need special equipment? → No. Works with your existing phone system.

💰 Billing Questions

• When am I charged? → Monthly, in advance, on your signup date
• Can I change plans? → Yes, anytime. Prorated automatically.
• What about overages? → $0.05/minute after your included minutes

🔧 Technical Issues

• Translation seems slow? → Check your internet (need 10Mbps+). We'll diagnose free.
• Not working with my CRM? → We integrate with all major CRMs. Email integrations@translatecalls.ai
• Call quality issues? → 99% of issues are internet speed. We'll help optimize.

Video Tutorials

System Status

Authentication

All requests require an API key in the header:

Core Endpoints

{
  "from": "+14155551234",
  "to": "+525555556789",
  "from_language": "en-US",
  "to_language": "es-MX",
  "webhook_url": "https://your-app.com/webhook"
}

Response:
{
  "call_id": "call_abc123",
  "status": "in_progress",
  "duration": 147,
  "from_language": "en-US",
  "to_language": "es-MX",
  "cost": 0.73
}

Response:
{
  "minutes_used": 1847,
  "minutes_included": 5000,
  "overage_minutes": 0,
  "current_bill": 497.00,
  "billing_period_end": "2025-02-01"
}

Webhooks

We'll POST to your webhook URL for these events:

• call.started - Translation session began
• call.connected - Both parties connected
• call.ended - Call completed
• call.failed - Translation error occurred
• usage.warning - 80% of minutes used
• usage.exceeded - Overage charges applying

SDKs & Libraries

Quick Start Example

// Node.js Example
const TranslateCalls = require('translatecalls');
const client = new TranslateCalls('YOUR_API_KEY');

// Start a translated call
const call = await client.calls.create({
  from: '+14155551234',
  to: '+525555556789',
  fromLanguage: 'en-US',
  toLanguage: 'es-MX'
});

// Listen for events
client.on('call.connected', (data) => {
  console.log('Translation active!', data);
});

Rate Limits & Fair Use

Commission Structure

What You Get

Who's Crushing It

Prohibited Practices

We love aggressive marketing. But keep it clean:

• ❌ No spam (email, social, or otherwise)
• ❌ No false claims about earnings or features
• ❌ No bidding on our brand terms in PPC
• ❌ No incentivized traffic
• ❌ No cookie stuffing

Violations = instant termination + forfeited commissions

Join the Program